FAQ's

  • General information

    What is the service’s timetable? 

    Peñíscola City Tour trains begin the route at 10:00 a.m. and the service finishes depending on the season. Click here for more information about the schedules.

    Where do the route begin?

    The main stop is in Avenida Papa Luna, 5. All of the routes start at the same point.

    How often do the trains pass by the stops? 

    The Peñíscola City Tour trains run every thirty minutes approximately. 

    How long does each route take? 

    The routes last 45 minutes approximately. 

    Is it possible to get into the train at any stop, or should I go to the first stop in the route? 

    You can get on the train at any stop along the route with the Hop-on Hop-off service.

    Can I get off the train and take it again later? 

    With our Hop-on Hop-off service, you can get on and off the train as often as you like during your ticket’s validity period.

    Is there anyone on board who can provide information on the service?

    The driver will be happy to answer any questions you might have about the service.

  • Our fleet of vehicles

    What are the trains like?

    All our trains are red in colour and have three wagons. They feature a space desgined for people with reduced mobility.

    Are the trains covered or do they have a roof?

    Our trains are covered and feature sliding curtains that are used only if it rains.

    Is there room for wheelchairs?

    All Peñíscola City Tour trains feature an access ramp and room for one wheelchair.

  • Tickets and points of sale

    Is the ticket valid for one day or for 24 hours?

    Depending on the ticket type, it may be good for one, two or three days.

    Where can I buy the tickets?

    You can buy the tickets on the train or in the point of sale placed in Av. Papa Luna 5, in front of Los Delfines Hotel. 

    Are your trains available for private hire?

    The train can be rented for private events. Request a quote by phone at 630 861 103 or by email at customers-pen@city-tour.com

    I’ve lost my ticket. What can I do?

    Unfortunately you must make a new purchase, since the lost ticket could have been used by someone else.

  • Rules and services

    Can I bring luggage on board?

    Our trains have no luggage storage. So, if you have luggage, it can only consist of small suitcases you can take with you and that do not take up any other seat, aisle space or emergency exits. We regret to say that large suitcases or packages are not allowed on board.

    Do you have a lost property office?

    In case you have forgotten something in the vehicle, please come back to the same vehicle and the driver will return it to you.

    Can I bring a baby buggy on board?

    Yes. It will be placed in the area set aside for wheelchairs, so disabled people shall have preference, meaning that you must remove the buggy if required.

    Do I have to bring my own headphones?

    You can bring your own headphones or purchase them aboard the train.

    Are animals allowed on board?

    With the exception of guide dogs, no animals or pets of any kind are permitted on board Peñíscola City Tour trains.

    Do I enjoy priority boarding on the train if I’ve already purchased my ticket?

    No. Everyone must wait in line to board at each of the stops, whether or not they already have a ticket.

    Are there any specific safety rules for on-board travel?

    Given that the Peñíscola City Tour is a service offered aboard moving trains, it is extremely important that you carefully follow all the safety rules indicated by our on-board staff and by the audio guide system. While travelling, you must not stand, eat, drink, smoke or throw or extend any object out of the train.

    Can I smoke on the train?

    No. Smoking is strictly prohibited aboard our trains.

    Is there the possibility of going on optional excursions?

    During the high season you can enjoy excursions in Peníscola and to different and historic locations. Ask our staff members.